RETURN & REFUND
What is your cancellation policy?
Our engraved products can not be restocked as they are made to order so we do not offer refunds or cancellations after placing an order except in rare cases where we significantly missed a delivery deadline or the product(s) are defective or damaged.
What is the return policy?
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one. Once we received your information and it is sufficient, we will reship a new one within 2 days.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
We are not responsible for lost packages or those that say delivered by never arrived. Please contact the delivery service or post office before emailing us. We will try as best as we can to help.
In most cases, we will replace your order if there is a problem such as a defect or broken in transit. Our process takes 3-5 days to produce as we need to let the ink and glass on the handcrafted item settle and check for defects before shipping.
All Sales Are Final!!!
Cancellation and Modification after an order is made is NOT guaranteed!!!
Strictly no returns or exchanges and refund unless there are defect(s) in the product(s) (including when you use the coupon to buy)
No return or cancel when you use any coupons. We only refund or cancel if they are broken or damaged.
If your order contains multiple items, we will ONLY refund for the defective part, not the whole order.
Shipping fee will NOT be refundable once item has shipped.
Any unsuccessful delivery due to any customers' mistakes on shipping address or customers' unavailability, any loss of products due to the security of customers' living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.
If you have further inquiries, please contact: